Last updated: 17 October 2026
Worthback does not sell products and does not charge you anything. This policy explains how refunds and cancellations of your store orders affect cashback, and how withdrawal requests can be cancelled or corrected.
1. No fees to refund
Using Worthback is free. Because you never pay us, there are no Worthback charges to refund or cancel.
2. Refunds and cancellations of store orders
Your order is with the store, not with Worthback. To cancel an order, return a product or get a refund, contact the store directly and follow its policy. We cannot cancel, return or refund store orders for you.
3. How this affects your cashback
- Cancelled, returned or fully refunded orders do not earn cashback. Pending cashback on them is declined.
- Partly returned or refunded orders earn cashback only on the part the store confirms.
- Exchanges are treated however the store reports them to us.
- Cashback already paid on an order the store later reverses may be deducted from your future cashback.
4. Cancelling a withdrawal request
You can cancel a withdrawal request by emailing support@worthback.in before we send the payment. Once a UPI payment has been sent, it cannot be cancelled.
5. Failed or incorrect payouts
- Failed payment: if a UPI payment fails or bounces back, the amount remains due to you. We will email you to confirm your details and try again.
- Wrong UPI ID given: please check your UPI ID carefully. We pay to the ID you give us. If it was entered incorrectly, we will help raise the matter with our bank, but we cannot promise the money can be recovered.
- Our mistake: if we pay you less than your approved cashback, we will pay the difference. If we pay more by mistake, we may adjust your future cashback.
6. Contact
For any question about a refund, cancellation or payout, email support@worthback.in or use the contact page.